Need to trigger an email when work note changes and the work note is not added by the Assigned to

[sreeshsurendran]

Have a requirement in incident table ; to trigger an email when work notes is added on the record and it's not added by the assigned to user.

Approach I tried : 

1. Created an event

2. Create a Business Rule with below code : 

When to run :  After

Insert :  true

Update : true

Conditions : work note CHANGES and assigned to is not EMPTY.

Order: 2,000

(function executeRule(current, previous) {

    gs.info("sreesh :: complaints :: BR triggered :: " + current.number);

    // Only trigger event if the user changing the work notes is NOT the assignee
    if (gs.getUserID() != current.assigned_to.toString()) {

        gs.info("sreesh :: complaints :: Firing event :: updated by " + gs.getUserDisplayName());

        gs.eventQueue('workNoteUpdated', current, current.assigned_to, current.work_notes.getJournalEntry(1));
    } else {
        gs.info("sreesh :: complaints :: Updated BY assignee → no notification triggered.");
    }

})();

Seems like my Business Rule is not triggering. Any help on this would be helpful 🙂

Regards,

Sreesh Surendran

[Ankur Bawiskar]

@sreeshsurendran 

you are not seeing the log inside the IF condition?

Script looks fine to me

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