OOTB feature where user can select on which date user wants to receive resolved list notification

Nikita Singh1
Tera Contributor

Hi All,

 

I have a requirement where

1. I want to check if there is any OOTB feature that let's user select the option on which date user wants all concerned notification in his/her mail box.

 

For ex: If there are 10 resolved incidents and 20 approved requests, then I want to to get an option where if I select Monday/after a month just to get incidents, then I should be receiving the mail with all 10 resolved incidents on Monday OR after a month when selected. 

Similarly for 20 approved requests, if I select Monday/after a month just to get requests, then I should be receiving the mail with all 20 approved requests on Monday OR after a month when selected. 

 

there could be notification on different different tables with different conditions.

 

2. If no OOTB available, then what could be the best way to implement it

5 REPLIES 5

Mohith Devatte
Tera Sage
Tera Sage

Hello @Nikita Singh1 ,

I don't think there is a feature like this .But you can schedule notifications using flow designer or scheduled jobs and events.

For scheduling notifications using scheduled jobs and events refer this link below

 

https://www.servicenow.com/community/spm-forum/creating-a-scheduled-notification/m-p/991896

 

Also for sending the notification via flow designer refer this link 

 

https://youtu.be/FtOT4aDs7lo

Hope this helps 

Mark the answer correct if this helps you 

Thanks

 

Learn the 3 possible ways to trigger a notification in ServiceNow Flow Designer, the pros and cons of each, and which way Robert suggests as default. Lets build something together. rob (at) theduke (dot) digital MENTIONED IN THIS EPISODE Build a "Create Event" custom Flow Action: ...

Sohail Khilji
Kilo Patron
Kilo Patron

Hi @Nikita Singh1,

There is no such OOTB  Feature were you can  control the days when you want to receive the notification. One way i can think is to create a scheduled scripts that can trigger notification on a specific duration. 

 

Usually notification are not ondemand they are used to nofity the subject person/group when an event has occured. 

 


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Andreas Borell
Kilo Guru

As others have answered, you can do some work with OotB notifications. However - this in a way defeats most moderns ways of working. Modern (agile) practices tend to assume that you work dynamically and communicate as often as needed to get the best possible outcomes. So I would reconsider the use-case for getting notifications sent like this.

What can be done is work on reports, and schedule reports to run with the parameters/variables you desire in the cadence you desire, to provide curated lists of what has happened during a specific period of time. There might be use-cases for this, e.g. compliance related - lists of all security incidents always sent to a trusted internal auditor, for instance. Then again, a more modern way for that kind of auditor to work is to run the report on-line, realtime, and have their own dashboards etc...

baig
Tera Expert

Hello Nikita,

 

You can try usings Thresholds.


User can add a threshold of 10 as an example which is Resolved Incidents count then a notification will get triggered.

Thresholds | ServiceNow Developers