OOTB feature where user can select on which date user wants to receive resolved list notification
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08-31-2023 02:43 AM
Hi All,
I have a requirement where
1. I want to check if there is any OOTB feature that let's user select the option on which date user wants all concerned notification in his/her mail box.
For ex: If there are 10 resolved incidents and 20 approved requests, then I want to to get an option where if I select Monday/after a month just to get incidents, then I should be receiving the mail with all 10 resolved incidents on Monday OR after a month when selected.
Similarly for 20 approved requests, if I select Monday/after a month just to get requests, then I should be receiving the mail with all 20 approved requests on Monday OR after a month when selected.
there could be notification on different different tables with different conditions.
2. If no OOTB available, then what could be the best way to implement it
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08-31-2023 02:51 AM
Hello @Nikita Singh1 ,
I don't think there is a feature like this .But you can schedule notifications using flow designer or scheduled jobs and events.
For scheduling notifications using scheduled jobs and events refer this link below
https://www.servicenow.com/community/spm-forum/creating-a-scheduled-notification/m-p/991896
Also for sending the notification via flow designer refer this link
Hope this helps
Mark the answer correct if this helps you
Thanks
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08-31-2023 02:54 AM
Hi @Nikita Singh1,
There is no such OOTB Feature were you can control the days when you want to receive the notification. One way i can think is to create a scheduled scripts that can trigger notification on a specific duration.
Usually notification are not ondemand they are used to nofity the subject person/group when an event has occured.
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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08-31-2023 03:15 AM
As others have answered, you can do some work with OotB notifications. However - this in a way defeats most moderns ways of working. Modern (agile) practices tend to assume that you work dynamically and communicate as often as needed to get the best possible outcomes. So I would reconsider the use-case for getting notifications sent like this.
What can be done is work on reports, and schedule reports to run with the parameters/variables you desire in the cadence you desire, to provide curated lists of what has happened during a specific period of time. There might be use-cases for this, e.g. compliance related - lists of all security incidents always sent to a trusted internal auditor, for instance. Then again, a more modern way for that kind of auditor to work is to run the report on-line, realtime, and have their own dashboards etc...
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08-31-2023 03:49 AM
Hello Nikita,
You can try usings Thresholds.
User can add a threshold of 10 as an example which is Resolved Incidents count then a notification will get triggered.
Thresholds | ServiceNow Developers