pdi

[ReyesC]

Hello community !
My instance doesn´t wake up and stay offline is there any solution to this problem?

[Srikanth_9]

Hi @ReyesC,

May I know from how many days you are facing this issue?

Please try to logout and login in https://developer.servicenow.com/dev.do. If it's not working even after ~24 hours, then request a new instance. We don't have any support for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Tanushree Maiti]

Hi @ReyesC 

If more than 24 hours have passed and your instance has not waken up, I recommend releasing the instance and requesting a fresh PDI.

As you’re aware, there is no support available for PDI instances.

[AndersBGS]

Hi @ReyesC 

No, there is no support available for PDIs, hence you're limited to two options:

1. Wait till it comes online again

2. If you get tired of waiting, release the instance and request a fresh installation.

[GlideFather · Accepted solution]

Hi @ReyesC,

regarding the PDI statuses, check this: [GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway

Navigate to: https://developer.servicenow.com/dev.do#!/manage-instance