Product Model Mapping

[tsondreal]

The following is what I understand of the 'encouraged' mapping by ServiceNow:

1.  Business Application  --> Application Model (cmdb_application_product_model)

2.  Application Service -->  Software Model (cmdb_software_product_model)

3.  Infrastructure (cmdb_ci_hardware)  -->. Hardware Model (cmdb_hardware_product_model)

Question - I keep wanting to map Application (cmdb_ci_appl) to Software Model (cmdb_software_product_model), not the Application Service.  Can someone help clarify?

[Arno Reintjens]

Hi @tsondreal,

You are saying that you want to map CIs from the cmdb_ci_appl classes to software models and not to Application Services. 

I have somewhat of the same question, and was wondering how you solved it.

If all CIs need a product model, as is stated in CSDM, where do you map records in the cmdb_ci_appl? Is that to the cmdb_hardware_model or to the cmdb_application_product_model? Because the cmdb_software_product_model is 'reserved' for Software Asset Management'. 

Cheers,

Arno