Retrieving variables from catalog item

[JulietD]

Hi,

I want to use variable values from a Service Catalog item in Flow Designer.

However, I can’t directly access those variables because the Flow Designer isn’t triggered when the catalog item is submitted.

When the catalog item is submitted, it creates four separate tasks. After all four tasks are closed, one more validation task is created. I’m planning to automate this validation task by setting the trigger condition as record created with a specific short description.

Currently, the only way I found to access the variable values is by creating a temporary field in the Requested Item table and mapping the variables to that field using a Business Rule.

But is there any way to map the variables without creating an additional field?

[Ankur Bawiskar]

@JulietD 

So RITM is submitted Flow is triggered, it created 4 tasks

What do you want to do with the 4th catalog task?

I didn't get your requirement.

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[JulietD]

When all these 4 sc tasks closed, it will generate one more task for validation purpose. I am automating that validation task. 

So, in the flow designer, i gave the condition as when the record created with that particular short description. 

How can I take the variable values from catalog item, as it is not mapped to any fields

[Ankur Bawiskar]

@JulietD 

the 4th task which you have already have RITM linked to it.

Why can't you grab the RITM variables using that linkage?

You can use "Get Catalog Variables" Flow logic in that flow

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[Ankur Bawiskar]

@JulietD 

Hope you are doing good.

Did my reply answer your question?

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