Within my organisation's ServiceNow implementation, the majority of the defined application services are tag-based application services. An expectation exists whereby the service owners of each service will confirm the accuracy (accept / reject) of the service every 6 - 12 months, including support and change groups, dependencies with other app services and tech services, service maps etc.
For top-down and manually created application services, OOB functionality exists whereby these service confirmations are managed using workflows and service process tasks. This is available from the form view of the service. However, for the other classes of application service, this option does not exist.
Question : Has anyone else encounted this requirement and if so, how did you achieve it?
