Missing Attributes after Converting Business Service CI

[l337]

In the cmdb_ci_service table once a business service CI is converted to a Calculated Application Service, the CI takes on the new Calculated Application Service class / form, I noticed the form for this class contains very little information (attributes) compared to what we currently have on our Business Service CI form.

On our Business Service CI form, we have attributes such as Environment, Support Group, Approval Group, Application location, and many more which all provide value to us however these are no longer visible on the new form since the conversion. I understand this information is still visible in the list view, however our current CI attestation process requires application SME's to review specific attributes on the form which are now all missing.

I am looking for some suggestions on the best way to proceed as we are currently in the process of converting all our CIs in the service table to the cmdb_ci_service_auto table.

Would the best approach be to add those missing attributes to the Calculated Application Service CI form?

[Niklas Peterson]

Hi,

First you need to think about the reason why you are converting Business Service to Application Services. These are two different entities and you cannot expect them to look the same. By converting a Business Service to an Application Service you are altering the purpose of the CI.

Since many of the service CI classes extend cmdb_ci_service, you will have a access to the same attributes. Adding an attribute that you used on Business Service to the Application service may be totally fine but it could also be that it belongs on another CI Class. For example, according to CSDM you should relate an Application Service to a Technical Service Offering. The Technial Service Offering also share some of the attribute and may be a better target for some of the data that you had on the Business Service.

So before you start customizing the forms, review the whole setup and consider which attributes should be stored on which CI Class.

Regards,
Niklas

[Niklas Peterson]

Hi,

CSDM does not replace Business Service with Application Service. They both exist with different purposes.

Application service
A service type that is a logical representation of a deployed application stack.

Business service
A business service is a service type that is published to business users. A business service typically implements one or more business capabilities.

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/csdm-implementation/re...

You find them in different domains of the CSDM framework.

I can agree that a lot of the attributes makes sense for you to use on Application Service, like Environment. As @Mark Bodman states, they are there if you create using the wizard.

Regards,
Niklas 

[l337]

Hello Niklas,

When I was referring to Service table I was referring to cmdb_ci_service. I was not referring to the Business Service table (cmdb_ci_service_business) under Sell/Consume.

Thanks though.

[Mark Bodman]

Application Services are largely a logical starting point or group of physical CIs. They represent a system, or app stack per our published CSDM definitions.