Service Mapping - Application Service

[Community Alums]

Hi All,

We have an application service in the cmdb_ci_service_auto table and we have the same application service in the cmdb_ci_service_calculated table as well. What would be the best way to connect or relate them?

Thank you.

[Mathew Hillyard]

Hi @Community Alums,

The Automated Business Service [cmdb_ci_service_auto] table is the parent table in the Application Service hierarchy. It will show all records from all child tables. Mapped Application Service [cmdb_ci_service_discovered] is a child table of this, and extended from this table is Calculated Application Service [cmdb_ci_service_calculated].

To visualize where the records actually lie, in the list layout for Automated Business Service, add the Class field. If you have migrated to using "proper" application services you should not see any records with a Class of Automated Business Service.

So it is correct that you see your application service in both places. It's similar to the parent Service [cmdb_ci_service] table - this will list all Business, Technical and Application Services and Service Offerings in its hierarchy.

Hope this helps!

[Community Alums]

Thank you for the response @Mathew Hillyard 

We have enabled the Dynatrace Service Graph Connector and it creates Calculated Application Services. Since we already have applications in the 'cmdb_ci_service_auto' table that were created manually earlier, we would like to link these records.

[Mathew Hillyard]

If Dynatrace has created Calculated App Services that are effectively a duplicate of an existing manually-created record whose class is Automated Business Service, rather than linking the two records together, migrate the necessary data from the manually created App Service to the Calculated App Service and retire the manually-created App Service. There should be no active application services with a class of Automated Business Service, except those yet to be migrated to one of the App Service classes. See this community post for more info: https://www.servicenow.com/community/common-service-data-model/application-services-how-to-use-them/...

[Community Alums]

We cannot retire the manually created Application Services immediately, as it is used in ITSM. Thank you @Mathew Hillyard 

Hi @Anne Marie Duff , is this expected behavior with the Dynatrace Service Graph Connector?