Service Mapping - Application Service
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-10-2024 07:09 AM
Hi All,
We have an application service in the cmdb_ci_service_auto table and we have the same application service in the cmdb_ci_service_calculated table as well. What would be the best way to connect or relate them?
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-11-2024 04:11 AM
Dynatrace creates Calculated Application Services automatically as part of the SGC integration - https://www.servicenow.com/community/cmdb-articles/dynatrace-service-graph-connector/ta-p/2619549
This is expected behaviour. The issue is that I assume you already have defined an Automated Business Service for the same "object"? If so, then you will need to work out a migration path. This is a common challenge when implementing Service Mapping and particularly 3rd party apps or connectors who automate App Service creation.
