Service Mapping - Application Service

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Hi All,

We have an application service in the cmdb_ci_service_auto table and we have the same application service in the cmdb_ci_service_calculated table as well. What would be the best way to connect or relate them?

Thank you.

5 REPLIES 5

Dynatrace creates Calculated Application Services automatically as part of the SGC integration - https://www.servicenow.com/community/cmdb-articles/dynatrace-service-graph-connector/ta-p/2619549

This is expected behaviour. The issue is that I assume you already have defined an Automated Business Service for the same "object"? If so, then you will need to work out a migration path. This is a common challenge when implementing Service Mapping and particularly 3rd party apps or connectors who automate App Service creation.