The parent service is not in Operational state, this offering cannot be made Requirement

[NidamarthiP]

while creating new Technical Service Offering getting the error as 

"The parent service is not in Operational state, this offering cannot be made Requirements" , but the status of parent service is operational only , could you please help to resolve this issue.

[Mathew Hillyard]

Hi @NidamarthiP,

This is a function of the service portfolio (Phase and Status fields).

Please review the associated Service Offering Business Rule "Validate parent's operational state" to understand how the functionality is managed. 

If the Parent state is operational, then it could be the life cycle values that are out of sync, which they will be if you have not yet activated life cycle mapping. It could also relate to the Phase value of the Service, which must be "Catalog".

I hope this helps!
Mat

[ArushiG]

Hi Mathew,

This error is coming when trying to create new service offerings though, and we don't set the Phase value at the time of insert. Also, what do you mean by activating life cycle mapping?

[ArushiG]

Hi Nida,

I'm getting the same. Did you find a solution?