Hi Experts,
Please suggest what attributes should CMDB update vs what attributes should be maintained via ServiceNow Discovery feature.
e.g. Server's patch number can be discovered by servicenow discovery feature while a CMDB change can also be used to update the CMDB after the patching change is complete. How do we differentiate which attribute to maintain via discovery tool and which all attributes of a CI to be maintained and updated via change management process.
Also, follow-up question is how to build a process where change management updated the CMDB given hybrid environment - cloud and on-prem devices?
Thank you
