What is difference between services which are categorized as Business Service > Application Service vs Application Service ?
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03-08-2022 12:53 AM
So there are attributes on [cmdb_ci_service] table.
1.) Service Classification
2.) Class
and for example two services:
a.) service classification = Business Service; class = Application Service
b.) service classification = Application Service
How is Service (a.) different from service (b.) ?
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03-10-2022 02:05 AM
Thanks for your reply, but I have a question.
There is button given on [cmdb_ci_service] to convert a Business Service to Application Seervice then it changes Service classification value from Business Service to Application Service . Although in docs it is mentioned while conversion class should have been changed, could explain it please.
doc link: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-mapping/concept...
Before Conversion:
After Conversion: