Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

What is difference between services which are categorized as Business Service > Application Service vs Application Service ?

Ishan4
Tera Contributor

So there are attributes on [cmdb_ci_service] table. 

1.) Service Classification

2.) Class

and for example two services: 

a.) service classification = Business Service; class = Application Service

b.) service classification = Application Service

 

How is Service (a.) different from service (b.) ?

5 REPLIES 5

Thanks for your reply, but I have a question.

There is button given on [cmdb_ci_service] to convert a Business Service to Application Seervice then it changes Service classification value from Business Service to Application Service . Although in docs it is mentioned while conversion class should have been changed, could explain it please.

find_real_file.png

doc link: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-mapping/concept...

 

Before Conversion:

find_real_file.png

After Conversion:

find_real_file.png