Hi All, Is there a way that our Service Catalogue Manager (SCM) can get a view on the Health/Assurance of our data following the implementation of the Service Catalogue (based on CSDM v4.0)? I've looked at the CSDM Data Foundation Dashboard (on Xanad...
Hello all, There is an investment team in our company which uses Bloomberg Terminal to provide liquidity to the company and perform investments. Do we define Bloomberg Terminal as a Business Service or also as a Technical Service? I think it only mak...
To complain to UrbanClap (now Urban Company), you can either use their website or mobile app. Look for the "Help," "Support," or 9l0~~l984+-836"Contact Us" section and then find the option to "File a Complaint" or "Report an Issue". If these specific...
Hey all, We have been building out our Technical Services/Offerings and Dynamic CI Groups for all of our Managed infrastructure. One of the queries we built on a Dynamic CI Group was supposed to return ~40k records but only 10K exact records were pu...
Hello all, There is a Tax team in the company who has the business service called Tax services. they use this vendor provided software called 'progress software' which is hosted on prem on a dev and prod windows server. for any issues they reach out ...
The Common Service Data Model (CSDM) 5 is a foundational framework for standardizing service-related definitions and data modeling within the ServiceNow AI Platform. This white paper provides best practices for aligning your ServiceNow implementation...
Hi,We are in process of migrating the CSDM 1.0 to CSDM 4.0.For this we are migrating the CI's from old table to new table in below way Legacy Table ---------> CSDM New TableApplication Service (cmdb_ci_servi...
Currently working on a project relating to the Bizzdesign Servicenow integration. Im learning as I go and have configured some imports but trying to configure Technology service to Technical service When retrieving data block definitions it only pull...
How to fetch the report for Unused roles and groups using filter option for clean up activity
Dear Experts， When I creat a test to demo ATF, error message come out "Failed to load checkout modal on the form." in the step Order a Catalog Item (SP) ,could kindly help？
We have 'Support group' populated on the 'Service Offerings'.See the definition of it in docs:Support groupGroup that provides expert support to the service offering. This group is usually a level 2 support team. We have also populated the Support ...
Hello,People who have experience on implementing CSDM for Incident management, and where the customer has started their CSDM journey focussing on 'SERVICES', please share your inputs....... 1. Which all fields have you used on incident form: Service...
Hello.... I wanted to know what all fields/variables are you showing up on the incident record producer, considering CSDM? We thought of showing up the Service offerings, but the list is huge. Few say display the list of all Applications because tha...
If Incident is associated with a Parent Incident, then all fields on child incidents should be read only and following update should flow from Parent to child -Additional CommentsWork NotesStatus & On-holdReason (if goes on hold)
