When we try to reset the password through custom portal it do not accept the new password

Ritvik22
Tera Contributor

Hello,

 

I am trying to reset the password from portal and once the password is reset on the next time it do not accept the new password. 

For the same I have raise the serviceNow ticket and they have asked " to clarify if you are still using the older GlideEncrypter API to encrypt the password? If yes, then it will need to be replaced with the KMF API."

 

For This, I found the script include name as "PortalUtils" in which I found this code -:

Ritvik22_0-1718179385105.png

For updating it to KMF I changed few lines with this 

Ritvik22_1-1718179461920.png

 

But then also I couldn't find solution for my problem.

 

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