add users to review REQ RITM

[Toks Oyinloye]

We would like the ability to have users within the enterprise be added to read and write to REQ/RITM. the user is not a requester or a part of the fulfilling team. the users must be able to:

• view ticket in MyTickets 

• Received the same notifications as the Requestor 

• Comments 

• Final report 

[Kieran Anson]

Hi,

To modify a record that isn't yours is generally outside of the "requestor user" definition. This would then require the procurement of a business stakeholder license. 

If you're unsure, work with your account manager to understand what your contract allows.