Virtual Agent Availability
Which role is needed to connect with Virtual Agent through CSM portal?
Forum Posts
The course tiles are not clickable and unable to begin my course
Hello everyone,I’m excited to officially join the ServiceNow Community today, August 2, 2025!As part of my journey to start the ServiceNow System Administrator track, I recently enrolled in the Associate System Administrator course. While it shows th...
Create an error file when an import is failed in transform map.
Hello Team, I have a requirement, wherein i am validating a field "account" ,through transform map and if that validation fails , the data from excel will not be loaded in Target Table ie Employee . Now this validation is written through Transform Ma...
Resolved! Why Badges count is Zero in community Profile
Hi All, @Sarah G, @David , @Dan Bruhn Can you please check and let me know why our Badge count is displaying as Zero. Regards,Nikhil Bajaj
Issue with MID Selection in Connection Table
In the sys_connection table, there is a field called MID Selection. I have noticed that when we select Auto-select MID server, the credentials fail. However, when we choose a specific MID server instead, it works, is strange. Has anyone else come acr...
I am not getting table name in client script
Hi, Guys I am Vamsi Krishnawhile I was working on client scripts & UI actions I am unable to get my user created tables in tables field. Can you please guide me.
CSA question: When a custom table is created, which access control rules are automatically created?
So here is the study question: When a custom table is created, which access control rules are automatically created? (Choose four.)A. createB. deleteC. executeD. updateE. readF. write Based on my recent training and research from my Xanadu PDI, I'm t...
Fetch data in report on how many emails has been triggered on month basis
Hi All, There is a Job,which will run on daily basis and it will send an email to manager whenever user active state changes to inactive- Here i want to pull out a report on how many emails has been triggered on daily basis and month basis . Thanks i...
Access To The Sales and Marketing Material
Hi Team, We are currently in the process of exploring ServiceNow as a service. Since this is very new for us and registration is still under process, I wanted to reach out for some guidance. As part of the sales team, I would like to know where I can...
How can I do this by using inbound action
If email body contains "{any INC number} is urgent" , set Priority = 1 automatically for that INC and also create one record on change table with description containing - {incident number} priority has changed to critical"Anyone can help me to write...
Playing with UI macro and Formatter
Make the top portion of the Incident form non-editable. This must be implemented without using UI Policies or Client Scripts. Instead, the solution should be designed similar to a UI Page, utilizing Formatters and Macros to achieve the requirement.Is...
Tips on Moving a Knowledge Base
Hello,My company is modernizing our instance of ServiceNow, moving from an older, customized version to one that is more "out of the box." When we make the move, the knowledge bases will be given the "lift and shift" treatment.If have gone through so...
Resolved! How to add "Show Version History" in Related Links, for cmn_location table, just we have for others?
Good evening.!How can we add "Show Version History" in Related Links, for cmn_location table, just like we have on Maintain items table?cmn_location tableI found a UI action for this, which might be controlling this. Screenshot below. @Ankur Bawiskar...
What should we do if a group DL not getting mails from ServiceNow? How to fix it?
I am getting this message while checking. How to resolve this?
How to send Email notification to all the members present in original email.
Hello, My requirement is when a user send an email to servicenow instance then it is creating a new record in the system based on the email subject. Now I have to send an email notification when that record is rejected to all the members who were pre...
