Added incident on announcement on SOW grid view, but clicking on a record does not open it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-19-2026 10:45 PM
In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.
I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does not open.
However, when I click on the out‑of‑box outage record, it opens correctly.
Please find the screenshots below for reference.
Let me know if any more clarity is needed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-20-2026 01:30 AM
HI @Mohni ,
Can you confirm which view template you are using?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-20-2026 01:45 AM
I have tried with "SOW - Announcements - Outage" template and "Incident template".
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-20-2026 01:53 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-20-2026 02:41 AM
Tries all oob sow ones SOW Related Records - Task and SOW - Announcements - Outage but not working
