Approval required for High priority ticket

Manigautham
Tera Contributor

when an user create high priority ticket it should go for approval. How to acheive this?

 

1 ACCEPTED SOLUTION

Uncle Rob
Kilo Patron

Depends what you mean by "Ticket", but flow designer makes this pretty easy.
Just use the approval flow action.

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3 REPLIES 3

Uncle Rob
Kilo Patron

Depends what you mean by "Ticket", but flow designer makes this pretty easy.
Just use the approval flow action.

I meant High priority incident.  Thanks for the response

Makes zero sense from a process perspective. 
Priority should be based on solid definitions of Impact and Priority and not "approved"
But if it must happen, just use a Flow with an Approval activity.  
The flow fundamentals course on NowLearning can show you how to do that very quickly.