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Assessment Simulator Task 3 - Create and Comment on a Record

pkaramsetty
Kilo Contributor

Assessment Simulator Task 3 - Create and Comment on a Record

pkaramsetty_0-1777650718511.png

 

 

9 REPLIES 9

pkaramsetty
Kilo Contributor

pkaramsetty_0-1777652924972.png

 

Try creating and accessing the incident directly and not through the workspace.

Part of the assessment is ensuring that you are following the task instructions exactly, even if there are other ways to achieve the same objective.

pkaramsetty
Kilo Contributor

Yes again I did the same thing shown below.

pkaramsetty_0-1777654249810.pngpkaramsetty_1-1777654267107.png

 



Thanks for your help it worked..

Tanushree Maiti
Kilo Patron

Hi @pkaramsetty 

 

Just check the video and check where you are missing to update the comment as given in task details

https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

https://www.youtube.com/watch?v=P0WnIkoM0PM

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...