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Assessment Simulator Task 3 - Create and Comment on a Record

pkaramsetty
Tera Contributor

‎05-01-2026 08:52 AM

Assessment Simulator Task 3 - Create and Comment on a Record

pkaramsetty_0-1777650718511.png

 

 

0 Helpfuls
  • 1,836 Views
14 REPLIES 14

SaurabhB6338256
Mega Contributor
In response to pkaramsetty

‎06-02-2026 04:56 AM

yes i am facing the same issue

0 Helpfuls

Tanushree Maiti
Tera Patron
In response to SaurabhB6338256

‎06-02-2026 06:04 AM

Hi @SaurabhB6338256 

 

Ensure You are right-clicking the header and select Save before adding any comments.

 

Check these videos, validate your implemented steps:

refer: https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
youtube.com/watch?v=AgqQ-LWodxQ
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...
Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=PFmFFaqaoxc
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
0 Helpfuls

glideFather
Tera Patron
In response to SaurabhB6338256

‎06-02-2026 06:29 AM

@SaurabhB6338256 are you impersonating Platform User?

As shared above, I can see that @pkaramsetty created the incident correctly but as the system administrator and not platform user... that might be the issue:

GlideFather_0-1780406900794.png

 


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
0 Helpfuls

Tanushree Maiti
Tera Patron

‎05-01-2026 10:55 AM

Hi @pkaramsetty 

 

Just check the video and check where you are missing to update the comment as given in task details

https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

https://www.youtube.com/watch?v=P0WnIkoM0PM

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
youtube.com/watch?v=AgqQ-LWodxQ
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...
Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=PFmFFaqaoxc
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
0 Helpfuls

SIRICHANDAP
Kilo Contributor

2 weeks ago

 The software group is investigating similar incidents and will respond when they have a resolution.

0 Helpfuls