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Assessment Simulator Task 3 - Create and Comment on a Record

pkaramsetty
Tera Contributor

Assessment Simulator Task 3 - Create and Comment on a Record

pkaramsetty_0-1777650718511.png

 

 

15 REPLIES 15

yes i am facing the same issue

Hi @SaurabhB6338256 

 

Ensure You are right-clicking the header and select Save before adding any comments.

 

Check these videos, validate your implemented steps:

refer: https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:

@SaurabhB6338256 are you impersonating Platform User?

As shared above, I can see that @pkaramsetty created the incident correctly but as the system administrator and not platform user... that might be the issue:

GlideFather_0-1780406900794.png

 


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

Tanushree Maiti
Tera Patron

Hi @pkaramsetty 

 

Just check the video and check where you are missing to update the comment as given in task details

https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

https://www.youtube.com/watch?v=P0WnIkoM0PM

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

SIRICHANDAP
Kilo Contributor

 The software group is investigating similar incidents and will respond when they have a resolution.