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ATF step configurations for CSM case created through email address

deepikad1601339
Tera Contributor

‎07-24-2025 01:21 AM

Hello All,

I want to configure ATF steps for CSM cases created through email address 

note: emails addresses are stored in case routers not in the inbound actions

 

I created few ATF Steps to create case through email, As of now case is getting created but after creation i need to open case and need to validate assignment group field, channel is email, original email and state is new.

in the validation step i am facing failure not sure where i am missing can any one please help on this

below are the ATF steps which i configured

 

deepikad1601339_0-1753345272070.png

 

 

deepikad1601339_1-1753345272072.png

 

 

deepikad1601339_2-1753345272046.png

 

 

deepikad1601339_3-1753345272145.png

 

 

deepikad1601339_4-1753345272039.png

 

 

In the 3rd step i am getting failure 

deepikad1601339_5-1753345272035.png

 

 

 

Thank you in advance.

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