BLOG -> 2 : My Takeaways from the ServiceNow User Group Pune | 30-06-2026
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2 hours ago
INTRODUCTION
In this blog, I wanted to share my experience from the ServiceNow Developer Meetup Pune and some of the key takeaways that resonated with me. Rather than writing article about the capabilities of the modules that were showcased, I wanted to focus on the thoughts and perspectives. Sometimes, understanding how real-world scenario is just as valuable as knowing its features.
PREMISE
Last week, I got the opportunity to attend the ServiceNow Developer Meetup Pune. ServiceNow Developer Meetups are always in high demand, and registrations sell like hotcakes, with seats often getting filled within 15–30 minutes. I'm thankful to the Pune team for keeping this meetup online, enabling many community members from different locations to participate and benefit from the sessions. What stood out to me was the diverse mix of professionals attending the meetup, each bringing their own expertise and perspectives to the discussion.
SESSION-1
The first keynote session was presented by Priya Parwani, who showcased the Health and Safety module. Although I was already familiar with the module, largely thanks to the CPL 2026 learning path from ServiceNow, the session gave me a thinking perspective. Often, online meetups tend to rely heavily on slide decks and buzzwords, but Priya kept the slides concise and focused on demonstrating the module live. Seeing a live walkthrough is extremely valuable and, in my experience, quite rare.
More importantly, the demonstration got me thinking about how organizations that already have safety policies, procedures, and regulatory documentation in place could incorporate those processes into ServiceNow. Whenever someone joins a company, one of the first things they are introduced to is the organization's safety regulations, procedures, and compliance requirements. Seeing these processes represented within ServiceNow made me think about how organizations can make safety practices more visible, trackable, and actionable. It also made me think about how Health and Safety could work or be implemented alongside Field Service Management (FSM). For example, in a telecom organization, technicians are frequently dispatched to network sites and customer locations for maintenance and repair activities. If a technician identifies a hazard while working at these locations, the observation, investigation, corrective action, and follow-up activities could potentially be used within this module in ServiceNow
For me, that was the biggest takeaway not just understanding the module's capabilities, but thinking about how they could be applied in real-world business scenarios.
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Following the panel kept the audience engaged through a quiz consisting of 10 questions based on the session. It was a fun and interactive way to reinforce the concepts covered. One suggestion I would have is to share the answers afterward, as it would help participants validate their understanding and learn from any mistakes.
SESSION-2
The next session was presented by @AJ_TechTrek , one of the prominent voices in the ServiceNow ecosystem. I have been following his YouTube content for quite some time to learn about ITOM, and I was eager to listen to his thoughts on ITOM AIOps. What made the session even more interesting was that Ajay shared some of his observations and key learnings from Knowledge 2026. It was great to hear insights from one of participant of ServiceNow's flagship events
AIOps has been a topic of discussion in the ServiceNow community for quite some time. One aspect that resonated with me was the real value comes from helping teams make sense of the vast amount of data generated. As organizations grow, it becomes increasingly difficult for operations teams to manually correlate events, identify anomalies, and determine the root cause of issues before they impact users. One point that particularly stood out to me was that without a clean and well-maintained CMDB, AIOps cannot deliver its full value. There is no magic wand that can instantly make AIOps successful. A strong foundation is required, with accurate configuration data, continuous updates, and clear ownership of CMDB records. When implemented correctly, this can improve reliability, reduce downtime, and create a more proactive approach to IT operations.
One of my biggest takeaways from Ajay's session was that ITOM and AIOps are not quick sprints but more of a marathon. There is often a perception that enabling a tool a new capability will immediately deliver results, but the reality is quite different.
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CONCLUSION
Overall, the meetup was a great learning experience. A big thank you to the organizers @Shreya Wani , @Anubhav Ritolia @Gaurav Shirsat and volunteers for making the event accessible to a wider audience. I also appreciated that the slide deck and supporting materials were shared with all participants afterward to participants
Including links for anyone interested in exploring above module in more detail.
