Hi,
I have a new requirement for the ServiceNow Agent Mobile App. I need to create either an Incident widget or a Quick Link that allows users to raise an incident directly from the Agent Mobile App.
I currently have very little understanding of Agent Mobile App configuration and setup.
Could you help me understand:
- How Agent Mobile App configuration works in ServiceNow?
- Which Application Scope should be selected for this development?
- How to create a widget or quick link to raise an incident from the mobile app?
- Are there any best practices or recommended approaches for Agent Mobile customization?
Any guidance, examples, or documentation references would be greatly appreciated. Thank you.
