can you help me with this task?

[Ankur Bawiskar]

@JohnVincenD 

you didn't share the details.

[JohnVincenD]

1. Automated assignment for incident 

Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin assignment to the member. 

Note: Assign 10 members to the group.

For the SLA of the incident:

1. Auto-Notifications should be sent out by the tool for:

1. Tickets nearing SLA breach 70%.
2. Tickets that breached the SLA 100%.

1. Recipient of the notices should be the assigned support team.
2. Content:

1. Subject: (incident number) has breached (%) of the agreed Resolution SLA
2. Body:

The incident (number) has breached (%) of the agreed Resolution SLA

Click here to view the incident: (link)
Short Description: 
Description:

Thanks,

IT Support