The CreatorCon Call for Content is officially open! Get started here.

"Welcome to ServiceNow"

TessP
Tera Contributor

6 hours ago

Hello, when I was using Washington version of SNow as a beginner I went and started with "Welcome to ServiceNow" on demand training. After completing that, I saw a message it was "Retired". What has replaced it? I need to pass the new On-demand training to a new staff member.

 

0 Helpfuls
  • 179 Views
3 REPLIES 3

M Iftikhar
Giga Sage

5 hours ago

Hi there,

You’re right, the “Welcome to ServiceNow” (on-demand / micro-cert) course has been retired in some formats. 

https://learning.servicenow.com/lxp/en?course_id=938eb5358724d91cd3be437e0ebb3597&id=learning_course... 

Here’s what replaced it / what to assign now:

 What’s the replacement / updated version?

  • The main “Welcome to ServiceNow” course is still active in Now Learning / ServiceNow University under “Now Platform / Welcome to ServiceNow” 

  • The micro-certification version of “Welcome to ServiceNow” has been retired. 

  • ServiceNow has a policy: retiring courses that are outdated, and replacing them with updated content in the learning catalog. 

 Common confusion & what to check

  • “Retired” often applies to micro-certification / older versions, not always the full course.

  • On the course page, if it is within 90 days of retirement, you’ll see notices / banners. 

  • Make sure you’re looking under Now Learning / ServiceNow University (Learning Experience Platform / LXP)  that’s where active courses live. 

This link will help you understand it better: 

https://learning.servicenow.com/lxp/en/on-demand-training-and-content/retiring-courses-in-servicenow... 

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

0 Helpfuls

Simon Hendery
Mega Patron
Mega Patron
In response to M Iftikhar

3 hours ago

@M Iftikhar - please stop posting stuff that's just copied directly from ChatGPT. It doesn't help anyone. 

0 Helpfuls

Bhuvan
Mega Patron

4 hours ago

@TessP 

 

Washington release is retired

 

https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=2f61d383475cf95890542034846...

 

Xanadu release 'Welcome to ServiceNow' course is below

 

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...

 

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan

0 Helpfuls