Hello @NaziaN ,
I have completed my ServiceNow CSA certification, and my experience is as follows:
First of all, for the ServiceNow CSA exam, there are two recommended prerequisite courses. These courses help you understand all the core ServiceNow concepts, configurations, and skills required to clear the CSA.
They also provide essential hands-on knowledge that every ServiceNow Administrator should have.
Start reading Servicenow CSA E-book , you will get your e-book from fundamental course .
Most of the time, people get bored reading such a big eBook. However, it is very helpful for the exam. If you have already gone through the concepts in the eBook, and the same topics appear in the exam, you can quickly recognize that those questions are from specific sections.
So, don’t ignore the eBook—try to complete it.
The most important parts of the eBook are the last sections, such as Security Center, Shared Responsibility Model, and ServiceNow Encryption. These sections are often overlooked, but based on personal experience, around 4–5 questions can come from them.
Also, most of the theory and concepts in the eBook are already covered in ServiceNow prerequisite courses, so it becomes easier to revise quickly.
CSA exam blueprint you can refer from here :
For the ServiceNow CSA exam, focus on the official exam blueprint, understand key concepts and table names, and learn the purpose behind features rather than just memorizing definitions. Pay special attention to Client Scripts vs. Business Rules and scenario-based questions. Read exam questions carefully, especially multiple-select questions, and most importantly, practice consistently in a PDI using reliable study materials. With proper preparation and hands-on practice, the CSA exam is definitely achievable.
All the best for your CSA Exam
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If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
