Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form

abhishekraman
Tera Contributor

abhishekraman_0-1761641502847.png

Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form. Shown is above screenshots on cancel and save button appearing but not multirow variable set variable.

 

Please help me how to solve it.

17 REPLIES 17

RaghavSh
Mega Patron

@abhishekraman what other client scripts/UI policies are running on your catalog item/variable set?

 

1. Some script seems to hide the variables.

2. Inspect the page after clicking on edit and check for any errors in console.


Please mark the answer correct/helpful accordingly. 


Raghav
MVP 2023
LinkedIn

.Any browser console error yes -

404 Failed to load resource: the server responded with a status of 404 

TypeError: mespClosePopupUnregister is not a function

Ankur Bawiskar
Tera Patron
Tera Patron

@abhishekraman 

it should work OOTB unless somebody customized that.

Any browser console error?

was this working fine earlier?

Did you recently upgrade?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

abhishekraman
Tera Contributor

1. it is OOTB

2.Any browser console error yes -

404 Failed to load resource: the server responded with a status of 404 

TypeError: mespClosePopupUnregister is not a function

3. previously working fine.

4.recently not upgraded