Visibility on Group Names Catalog Item dropdown table reference field

[sireland]

We have created a dropdown reference field in a catalog item to pull from the sys_user_group table in ServiceNow and pull the name as the actual field in the dropdown. I have now checked the ACl's and attempted creating a new one, I also tried to do a client script with no luck. I am trying to figure out what else I can do to get the visibility to work correctly. I followed the instructions in the known error page to no avail. The filtered options are visible to users with the business stakeholder role and other elevated roles, but not snc_internal. Please let me know if you have any suggestions or tips to resolve this issue. Thank you! https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825813

[AndersBGS]

Hi @sireland ,

 have you verified that the snc_internal can see the table data from backend? If they can’t, then it’s an ACL restriction where you need to give a read permission to snc_internal for the table./ field level

[sireland]

Dear Anders,

Unfortunately, I have checked all ACL's on sys_user_group table and confirmed with the access analyzer.  That's why I don't know if I need to add another ACL as the documentation in the known errors article said, but it didn't work when I tried that previously.  Thank you!

Sincerely,