Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form

abhishekraman
Tera Contributor

abhishekraman_0-1761641502847.png

Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form. Shown is above screenshots on cancel and save button appearing but not multirow variable set variable.

 

Please help me how to solve it.

17 REPLIES 17

search if you have used mespClosepopupunregustered in any script.

 

you need to disable that script and try.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

@abhishekraman 

is this happening with every MRVS in your instance or only this one?

if only this one then try to create a fresh and see if it comes again as issue in that catalog item

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

happening with particular catalog item, If I am removing Lookup select Box variable from MRVS then working fine else not working

The issue could be with lookup select box variable as well like some script on lookup select box or erroneous reference qualifier.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

i have not added any reference qualifier.

abhishekraman_0-1761644259348.png