Hi everyone,
I’ve noticed something interesting about the ranking system in the ServiceNow Community and wanted to get some clarity on how user levels are actually determined.
When comparing two community profiles, I saw that a user with a very high number of posts, solutions, and helpfuls has a lower level, while another user with far fewer visible contributions has reached a much higher level.
Example:
This made me wonder:
What factors determine overall community levels?
It seems that the level does not depend only on the visible stats such as:
Number of posts
Number of solutions
Helpfuls received
Helpfuls given
Badges displayed
So, I’m curious to understand:
1. What activities contribute most to leveling up?
2. Why do some users with fewer visible contributions reach higher levels?
3. Is there any official documentation or guidance on how levels are calculated?
Hi @Sreeram Nair,
https://www.servicenow.com/community/recognition-rewards/ct-p/rewards
There's explained everything that you asked
