connect to gmail company account, OAuth2?
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‎03-28-2025 08:01 AM
Dear community,
for a subsidiary we want to pull their emails that resde on a Google Gml company account into ServiceNow.
Unfortunately I could not find as much or as detailed info about that as I would find with M365/exchange/outlook (doing that successfully).
Specifically, I am a little lost/suspicious about the OAuth Entity Profiles/Scopes config.
If I may, I would share the usual screens if s.b. had more success with other settings or where I went into an inconsistent direction.
Thanks in advance,
Patrick
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‎03-28-2025 08:09 AM
you can setup OAuth app registry, configure the Gmail spoke if you have purchased subscription to it.
It has Send Email action which uses the Gmail OAuth details and sends email
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-30-2025 04:58 AM
Thanks @Ankur Bawiskar , I had come across the GMail spoke (we should have that in our subscription). But I did not go down that road because
a) I understood it as more relevant for programmatic (i.e. flows) related integration
b) which is overkill (in my books) for simple receiving (inbound) emails
I mean, this is IMAP/Oauth - I do not want to follow the pattern of "throw another library at the problem" when we are talking standard protocols (that I understand to be supported out of the box).
Best,
Patrick