virtual agent for vancour
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05-06-2024 07:13 AM
When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view?
At the moment for me only a sound is heard.
Can you please help me out for this requirement. Thanks in advance.
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05-07-2024 09:17 AM
@Anil Lande @suvro do you have any inputs on this requirement?