virtual agent for vancour

amer1 pathan1
Tera Contributor

When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view?

At the moment for me only a sound is heard.

@Ankur Bawiskar 

Can you please help me out for this requirement. Thanks in advance.

1 REPLY 1

amer1 pathan1
Tera Contributor

@Anil Lande @suvro  do you have  any inputs on this requirement?