Data Privacy and Field Encryption in Service Catalog
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02-04-2026 06:29 AM
Hi All,
I'm looking to implement Data Privacy and/or Field Encryption. I see that a bunch of users put sensitive data in the service catalog RITMs. How do I implement masking there as the variables are not fields but records. Secondly, would applying on all the variables cause any performance impact as the number of RITMs grow.
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02-04-2026 06:49 AM
'you see that a bunch of users put sensitive data in the ritms'. Is this what they are supposed to do, or should you just place a warning that they shouldn't do that?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-04-2026 07:20 AM
See if this SN Documentation assists you.
Mobile pop-ups • Zurich Mobile Configuration and Navigation • Docs | ServiceNow
Create • Zurich Mobile Configuration and Navigation • Docs | ServiceNow
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02-04-2026 07:37 AM
Hi Tanushree,
I'm after Data Privacy and Field Encryption in RITMs i.e. anonymizing sensitive data and/or encrypting them. The links you've sent is about Mobile popup configuration. Doesn't help. Sorry.
