Export Data in ServiceNow Knowledge Centre

[navyabattul]

Hi,
I want to Export the Article Optimization Scan Results List in a Excel File, Currently. i'm not sure how to Acheive this because in the Knowledge centre Workspace view doesn't have any OOB Export Options, Please Let me Know if you have any Ideas.

[Tanushree Maiti]

Hi @navyabattul 

It is expected feature.

Refer KB: KB3045479 Knowledge Center: Article Optimization does not show any data 

Resolution

Steps to Resolve
1. Update the scheduled job's query conditions to include both the Knowledge Base filter and OOB filters (workflow_state!=retired^sys_class_name!=kb_knowledge_block^EQ).
2. Grant the user running the job  write access to the HR, Finance & Procurement Knowledge Base.
3. Re-execute the job to verify results populate correctly in the kb_assist_scan_result table and Article Optimization dashboard.

[sandeepdutt]

Hi  @navyabattul ,

There is no OOTB option to export data from Knowledge Center, you need to do it old way from "kb_knowledge ", select the articles from list and then export.