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04-08-2026 07:35 AM
Hello community,
I was working on a form and noticed that, despite having a Catalog UI Policy applied to target record that aims to make a certain field invisible, the field is not visible in the client facing view, but still pulls through on the HR Agent view.
I checked for additional policies that might be making it visible and found nothing.
Through my research I found information saying the defined Catalog UI Policy should be enough while other sources tell me the Catalog UI Policy is not applicable on the HR Agent view despite the "Applies to Target Record" being checked.
I had a similar problem and found success inchecking the "Hidden" field on the variable record, however I don't understand why the Catalog UI Policy isn't enough.
Any explanation? Is the Catalog UI Policy applicable? Is this a matter of some other element having priority over the policy?
Thanks in advance.
Solved! Go to Solution.
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04-10-2026 04:05 AM
Agent Workspace runs on Now Experience, which uses a declarative, component-based architecture. Catalog UI Policies were built for the classic/portal form engine where they execute as client-side scripts against g_form. Workspace components simply don't invoke that policy engine — there's nothing listening for those policies during rendering.
Intentional design choice, not a bug. ServiceNow chose not to port the legacy policy engine into the new framework. Instead, they're building workspace-native equivalents (Workspace UI Policies, UX Form Policies) incrementally across releases. Variable-level attributes like "Hidden" work everywhere because they're read as metadata, not executed as scripts
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2 weeks ago
@Naveen20
I am facing a kind of similar issue where on Native side (Workspace view) the fields and different sections visible under source are showing relevant sections and in-read only mode, however when I'm moving to HR agent workspace for the same record the source contains extra sections and additional fields that are editable.
this has been mentioned that this issue arises after Australia Upgrade.
