Hello,
we are exploring options to find out avarage time involved in the REQ submission- completion.
REQ - RITM - SCTASKS (Riewer tasks ) and Approver requests in the workflow.
ScTAsks has unique SLAs. and state = pending.
Are there any OOTB or custom options to find avaergae time involved in REQ submission- completion., considering the possibility of state=pending and with custom SLA for reviewer tasks?
we understand the complexity of the question , but wanted to see if any solution available ( may not be 100% but closest possible solution).
Thank you.
