Global no longer an option in Search bar

[RobertPC]

We are currently on the Zurich release, and have enabled the Next Experience AI, and we are seeing that the Global dropdown in the Search bar is no longer available. The only option users are seeing is Search Service Operations Workspace. How can I get the Global option back on the Search bar

[GlideFather]

Hi @RobertPC,

what value is set under this property?

https://yourinstance.service-now.com/now/nav/ui/classic/params/target/system_properties_ui.do%3Fsysparm_title%3DGlobal%2520Text%2520Search%26sysparm_category%3DGlobal%2520Text%2520Search%26sysparm_use_polaris%3Dfalse 

or navigate to the same record:

https://yourinstance.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=186469670a0a0b06002107a0546d8e8f

 

 

[RobertPC]

The global search is enabled and is true. I check both of those.

I saw somewhere that if you have enabled the Next Experience the Enable Global Text Search yes/no is ignored. Not sure if that is true or not

[GlideFather]

@RobertPC, is it happening (or as it is not visible so it's *not happening* to be more precise) in both native UI, workspace or just one? Does it happen to more users?

I found @Diogo Ramos's reply HERE, check if it can bring some light into the issue. Ele mentions ACLs, I searched and got these:

If none of this helps, then go to the Support Portal to create a case for ServiceNow team to assist you. Good luck

[Tanushree Maiti]

Hi @RobertPC 

1) Check the property glide.ui.can_search property and either assign the roles in it to the affected users or add the needed role to the property.

Refer: KB2197713 Global Search not showing on dropdown for a few users only 

2)If you wish to continue using the legacy 'search' page and the 'Search nav' widget, you can choose to identify which ACLs the users are now failing

Refer: KB2623547 "No results" portal search not returning results after Zurich upgrade for non-admin users 

3) Check if property glide.ui.polaris.ais_ready set to false but globalSearchDataConfigId ux property is set to use AI Search settings

Refer:KB2112361 Global search is missing from instance 

4) Check if the  issue is due to the value of the "Multiple Experience" field in the UX Parent Application [sys_ux_app] record for "Unified Navigation app shell" being set to false.

Refer: KB1537094 Global search dropdown list doesn't display the dropdown and Global option is missing in a... 

5) The records used on the search do not match with the conditions with the source used:

Refer: KB2261559 Global Search Not Returning Results for Certain Users