Hi ServiceNow Community,
Hope your doing good!
I am all set to lead a team of Service desk analyst , will be handling incident management, rostering, reporting - Performance analysis, Quality feedback , managing workforce (as per my HR ).
I just completed the basics of ServiceNow, looking for guidance as to which is next best course of action
( Road map) to purse so as to achieve the above mentioned skills ( Certification or upskilling)
Thank you in advance!
Best regards,
Vikneswaran R
