Help Needed: Open Request Details in ServiceNow Using Unique ID

edneyimme
Tera Contributor

I need to open a request details page in ServiceNow from another application. However, I only have the Unique ID (not the sys_id).

 

The goal is for the external application to open the ServiceNow details page by passing the Unique ID as a parameter. In ServiceNow, I want to use that Unique ID to search for the corresponding record, retrieve its sys_id, and then redirect to the correct details page.

 

I tried implementing this using a UI Page, but I wasn’t successful.

 

Does anyone have suggestions or guidance on how to achieve this?

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@edneyimme 

I believe there would be lot of customization for this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, maybe, and we are ready to do that. 

i am just not aware what is needed. 

 

@edneyimme 

you will have to play with the redirection logic I believe.

Role based redirection with SPEntryPage 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader