Help Needed: Open Request Details in ServiceNow Using Unique ID
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Sunday
I need to open a request details page in ServiceNow from another application. However, I only have the Unique ID (not the sys_id).
The goal is for the external application to open the ServiceNow details page by passing the Unique ID as a parameter. In ServiceNow, I want to use that Unique ID to search for the corresponding record, retrieve its sys_id, and then redirect to the correct details page.
I tried implementing this using a UI Page, but I wasn’t successful.
Does anyone have suggestions or guidance on how to achieve this?
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Sunday
I believe there would be lot of customization for this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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Monday
Yes, maybe, and we are ready to do that.
i am just not aware what is needed.
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Monday
you will have to play with the redirection logic I believe.
Role based redirection with SPEntryPage
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader