Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand

[Misafir99]

Hi everyone,

I am currently doing the ServiceNow Platform Implementation On Demand training, but I cannot see the MID Server (windows_mid) in my lab instance. The training instructions ask to select the already installed MID Server: windows_mid, but this server does not appear in my environment.

Can someone please help me understand how to make the MID Server visible in lab instances? Is there a way to activate or install a MID Server in these on-demand training environments, or do I need to request a different environment with MID Server pre-configured?

Thank you in advance for your support!

Kind Regards,

Misafir

[kaushal_snow · Accepted solution]

Hi @Misafir99 ,

Some labs / instances don’t have the MID Server installed or activated correctly, even though course instructions assume it is....The name windows_mid may not show up if permissions / roles don’t allow viewing MID server records, or if the MID Server record got deleted or disabled....

What I plan to try / what you can try:

>> Double check you are in the correct lab instance (sometimes there are multiple; one with MID server, another without)....

>> Check MID Servers > Servers in the navigator; search/filter for MID, windows, etc., to see if it’s just named differently.....

>> Check your user roles, maybe you need a specific role to see MID Server entries.

>> If it’s missing, raise a support case via Now Learning / ServiceNow Learning Support, asking them to enable or provision the MID Server “windows_mid” for your lab.

>> If allowed, terminate your lab and request a new one, sometimes that fixes missing components....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Misafir99]

Thank you all so much for your quick responses; I really appreciate them.