ServicePortalでUIアクションが機能しない
ServicePortalでフォーム画面に「戻る」のUIアクションを作成したが、機能していない。ボタン押下で、テーブルのリスト画面に遷移してほしいが、現状、レコードの更新がされるのみで、ページが遷移しない。「action.setRedirectURL」を使用しています。どのように修正したら、正しくフォームからリストに遷移できますでしょうか。教えてください。
Forum Posts
Using this background script you can capture the record in the current update set.
Hello,Using this background script you can capture the record in the current update set. var rec = new GlideRecord('table_name'); // select the table of the record rec.get('sys_id'); // select the sys_id of that perticular record var um = new Glid...
Knowledge Article Best Practices
There are a few business requirements I'm seeking best practice guidance around:1. Show expired KB articles past expiration. A banner message will indicate the message has expired. I understand this deviates from OOB behavior and could have an impa...
Configure Project Template
Can anyone support me on this issue:I'm not having success, I'm stuckCan anyone help me with this issue:I'm not having success, stuck!!Instructions:As a demand manager, I want the ability to ask stakeholders a new strategic alignment question duri...
Downstream Entity and Control/Risk inheritance
Hello, I'm trying to build a relationship with my Entities (Upstream & Downstream). I have specific Control Objectives for the Parent (Upstream Entity) and then Specific Control Objectives for Child (Downstream Entity). When I add a Downstream Enti...
Interactive filter for a custom column with type string, dot walk column and for PA reports
Hello All, I want to create a dashboard with Interactive filter on custom columns (pre filled) which are of type String. but none of the Interactive filter type works. Can you please help me with below queries?1. does interactive filter works with co...
How to make "delete" button in Hamburger menu grey (disabled) in RITMs.
I would like to grey out (disable) the "delete" button in the hamburger menu in RITMs. I need to do this for all the State other than Pending state. Could someone show me the steps to do this. Screenshots will help alot.
Modifying Catalog Items has an impact on Closed Requested Items
We are facing a loss of information included in Closed Requested Items when we modify variable behaviors, as Requested Items are dynamic even if they have a “Closed” state.For example, if we hide/deactivate/delete a variable on a Catalog Item (which ...
Adding ticket Description in the mention email.
Hi i wanted to add in the description in the mention email at the Email script. But when i tried to put in the code to display but all it gives was undefined. but it was able to get other information. var recordGR = new GlideRecord(current.table)...
On-Call Schedule
Hello! We are in the process of trying to configure a on-call schedule. It will not allow us to create a custom escalation policy without have a default. Does anyone else have this same experience or is there a way around having a default policy on a...
Attachment is not getting copy from email and post in request record with sn_sc.CartJS() API
Hello, I have an Requirement : When an Email is received in ServiceNow on Support@servicenow.com , We need to create a sc_request record like order a (XYZ )catalog item, and, imp=If Any attachment is attached in the email we need to copy the attached...
Voucher Expiring
I have a CSA voucher expiring on August 16th, and there's scheduled maintenance from August 13th to August 27th, 2024. I was planning to take the exam on August 14th. Will the expiry date of my voucher be extended to September 30th? Additionally, cou...
Resolved! Reporting on Private Visual Task Boards
I have a few private taskboards which I am able to report on however, is there a way to identify within the list view which swimlane a particular task is in?There are a number of fields I can see and I have selected them all but I can't see anything ...
Community - "Create new message" feature
Hello, How can we have a "Create new message" feature on our ServiceNow instance?Is there any configuration that needs to be done? Note:Screenshot taken from ServiceNow community
Virtual Agent Create Incident - not auto populating the Location
What am I doing wrong? I am trying to use the Virtual Agent Designer out of the box topic called Create Incident. I can't seem to get the location auto-populate when it creates an incident. The field is always empty but the caller field is filled in...
