Hi I have an issue with Agent Client Connect which cannot contact the MID server MID Web Server was installed successfully Websocket Endpoint installed successfully too and the same for MID Web Server API Key However when i installed the Agent client...
How can I Increase the size of the tab where Incident number is written next to list?
In Performance analytics fundamental on demand course it has mentioned "You must complete the steps using the tabular Guided Workflow interface!" how to access this interface ?In given Instance all my task are failing eeven though they are correct
Hi sometimes when I create a case and within that create an incident and a request it hasn't created the incident or request and remained assigned to me could someone help with this. Jenifer
I noticed that several knowledge management courses on the NowLearning platform are set to expire soon. I'm curious to know what others are doing in this situation. Are these courses archived somewhere for future reference? Additionally, what are th...
<p>We wants to understand how EDM Space is calculated. According to our understanding, EDM licenses are calculated based on table space, so we were wondering if there was a report or dashboard where we could view and monitor table size. </p>
<p>want to write a script which will allow only the “ requested by “ . “ assigned to “ and “ Change manager role” users to edit the close code fields, even for the admin users that field should be read-only , if the admin user is the requested by / a...
I enrolled in the CSA class in January 2024. I finished the class in February, but didn't do well on the exam. I remember it stated I had a year to take the exam. Things came up in life and I'm only now (Dec 2024) able to get back to studying. I am s...
I have a need for generating a chart from data kept in a table within the Virtual Agent chat.Is there a way to display a small chart within a VA conversation?I am trying the scrip response widget, and have tried this toy example that I adapted from t...
How can I allow access to add worknotes only for specific groups and for others it should not be visible in the worknote sections nor in the activity logs?
Our CEO wants to know how our module has been used by the users. Is the module popular and attractive by all users (visitors, update users and admin users)? or is the module only used by the update users? If ServiceNow is tracking this kind of user b...
Hello.I saw some events in lifecycle were have a Recipies. I want to add Recipies for others events and I dont know how can I do that because in those events dosen't existe the part of recipients. I hope someone can help me with that.
Hi All, Is there a way we can generate the contextual results by looking at the short description of the incident using script so that we can send the contextual results in the notification content once a incident is created. Thanks and Regards in ad...
I recently updated the Service Operations Workspace ITSM Applications plugin, and now I see that the Communicate tab is visible in the Major Incident records. Is there a way to hide or disable this tab? Any guidance on how to remove it would be great...