How can we get a Vendor Instance with CSM, or add CSM to a PDI, prior to Partner Program Admission?
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3 weeks ago
Our company plans to develop and distribute a service now app on the ServiceNow public store geared towards the Customer Service Management (CSM/FSM) product. We’ve submitted our application to join the Build Technology Partner program (as of last Friday), which is in review, but we’re realizing now apparently CSM is only supported in a Vendor Instance and receiving a Vendor Instance is tied to admission into the Partner Program upon review completion. First off, is that understanding correct? And if it is, does anyone know alternative means of procuring a Vendor Instance, or an alternative way to get simulated incident/ticket data like would be in CSM, in a PDI, so that development is not blocked on this?
Also, does anyone know how long it typically takes the partner operations team to review and approve applications?
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2 weeks ago
Hi! Yes we are backing up using source control. Do you have a link to the process for migrating from the PDI to the Vendor Instance?

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2 weeks ago
Good to know! I'm pretty sure the migration would be no different to what's outlined here:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1523057