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How can we get a Vendor Instance with CSM, or add CSM to a PDI, prior to Partner Program Admission?

BarrettW3156489
Tera Contributor

Our company plans to develop and distribute a service now app on the ServiceNow public store geared towards the Customer Service Management (CSM/FSM) product. We’ve submitted our application to join the Build Technology Partner program (as of last Friday), which is in review, but we’re realizing now apparently CSM is only supported in a Vendor Instance and receiving a Vendor Instance is tied to admission into the Partner Program upon review completion. First off, is that understanding correct? And if it is, does anyone know alternative means of procuring a Vendor Instance, or an alternative way to get simulated incident/ticket data like would be in CSM, in a PDI, so that development is not blocked on this?

Also, does anyone know how long it typically takes the partner operations team to review and approve applications?

11 REPLIES 11

BarrettW3156489
Tera Contributor

Hi! Yes we are backing up using source control. Do you have a link to the process for migrating from the PDI to the Vendor Instance?

Good to know! I'm pretty sure the migration would be no different to what's outlined here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1523057