How to authenticate users who write through WhatsApp (Twilio), to then consume the Virtual Agent.
Currently, what was found in the documentation to perform the integration was configured, using the "Conversational Integration with WhatsApp (powered by Twilio)" application and ServiceNow, at this time what is required to know is;
1. How to authenticate users who write through WhatsApp (Twilio), before they can consume the Servicenow VirtualAgent? Since this is not identified or found in the documentation, we do not know how to do it, since the authentication should be an OTP code, we appreciate your support.
2. Is this Authentication configuration done in Servicenow through the Virtual Agent flow or in the Twilio Console?
3. What should be the best way to authenticate this configuration based on the integration of the "Conversational Integration with WhatsApp (powered by Twilio)" plugin?
Thank you very much in advance for your help, Sevicenow Community.
#Twilio
