How to Change the Topic of a Virtual Agent

SotaT
Tera Contributor

Please tell me how to change the topic for the Virtual Agent.
We have implemented Teams integration and installed the ServiceNow Virtual Agent within Teams.
When a conversation starts, you can select a topic, but I would like to know how to change the topics displayed here.

SotaT_0-1768901993664.png

 

1 REPLY 1

Ankur Bawiskar
Tera Patron

@SotaT 

see if this helps

Configure promoted topics for Conversational Integration with Microsoft Teams 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader