How to Change the Topic of a Virtual Agent
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6 hours ago
Please tell me how to change the topic for the Virtual Agent.
We have implemented Teams integration and installed the ServiceNow Virtual Agent within Teams.
When a conversation starts, you can select a topic, but I would like to know how to change the topics displayed here.
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5 hours ago
see if this helps
Configure promoted topics for Conversational Integration with Microsoft Teams
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
