Updating Mobile Approvals Screen

[Collyn]

Hello ServiceNow Community,

We have been attempting to update our mobile 'Approvals' screen in the web version and the Agent app. It appears anytime we try to modify the initial 'Approvals' screen to add the 'Opened by' to the list view, nothing actually gets updated. Could someone point me in the direction of where I need to navigate to in ServiceNow as to where I can update the mobile list view of change records to display the additional information on the change records? (See screenshot for clarification of the mobile list view of what we're trying to update).

Thanks!

Collyn Sansoni

[Tanushree Maiti]

Hi @Collyn 

refer: 

KB0855271 Now Mobile app not showing approvals for any non admin users 

KB0962895 Approving approvals not taking the user to previous screen 

Approvals for Mobile Agent 

Updating the OOB Mobile Agent Approvals Applet