Unable to See Pending approval task on esc portal

may13
Tera Contributor

Hi Everyone

Facing one issue  In my Development Instance i am unable see Pending approval  my task on esc portal.

Does anyone know how to resolve this Issue ?

 

mayur4_1-1745313051375.png

 

 

 

I am expecting like this

mayur4_2-1745313139595.png

 

 

 

2 REPLIES 2

Adrian Ubeda
Mega Sage
Mega Sage

Hello Mayur4,

 

Have you checked that in the sysapproval_approver table there are records for that user? The

sysapproval_approver.approver field stores the user whose approval is required. If you don't have any record in that table, none will appear in the widget.

If it was helpful, please give positive feedback! ✔
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Ankur Bawiskar
Tera Patron
Tera Patron

@may13 

I could see in my instance and it's OOTB

AnkurBawiskar_0-1745317311460.png

 

 

Check if someone updated the conditions on this record

1. Navigate Employee Center --> Administration --> To-dos Configurations

2. Open Approvals Records (highlighted one in image below).

 

AnkurBawiskar_1-1745317311453.png

 

 

 

 

AnkurBawiskar_2-1745317312626.png

 

 

Right Click on Form header -> Show File Properties -> Check versions

Also check this link, check if user has correct approver role "sn_request_approver_read"

Approvals doesn't show up on "My Tasks" in Employee Center 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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