How to change the value of due_date in sysapproval_approver

[SotaT]

The due_date in sysapproval_approver currently has the same value as created. I want to change this. Where can I change it?

[J Siva]

Hi @SotaT 
If it's created using "Ask For Approval" action, please chcek out the below document..
https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_le...

Regards,
Siva

[Bhuvan]

@SotaT 

You can follow below steps to update the action to include custom logic for due date.

Below is a sample from 'time-off request' flow,

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/configurable-workfo...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[RaghavSh]

How are these approvals being triggered?

If you are using flow designer, the ask for approval action has the option to set the due data, did you try that.

[SotaT]

@RaghavSh @Bhuvan  @J Siva 

It is generated within the flow by the Ask For Approval action.