Virtual Agent Availability

nagukesavarapu
Mega Explorer

2 weeks ago

Which role is needed to connect with Virtual Agent through CSM portal?

0 Helpfuls
  • 358 Views
3 REPLIES 3

Sandeep Rajput
Tera Patron
Tera Patron

2 weeks ago

@nagukesavarapu Ideally a user who has access to the CSM portal should be able to access Virtual Agent (if it is enabled.)

0 Helpfuls

Pradeep Thipani
Mega Sage

2 weeks ago

Hi @nagukesavarapu ,

 

As Sandeep mentioned in the above reply, the chatbot will appear on the portal. If a user has access to the portal, it will be visible by default. In ITSM, users with access to the ESC or SP portal can use the chatbot as long as it is enabled on those portals. No specific role is required to access them.

 

Thanks,

Pradeep

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep
0 Helpfuls

Nikhil Bajaj9
Giga Sage

2 weeks ago

Hi @nagukesavarapu ,

 

Users typically need the snc_external role to access the portal itself. No separate, specific role is required to access the Virtual Agent once the portal is active.

 

If my answer helped you, please mark it- solution accepted. 

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
0 Helpfuls