How to enable multilingual capability in ServiceNow Virtual Agent?

[Sahil Mir]

Hi everyone! 

I'm new to ServiceNow Virtual Agent and need some help.

I need to create use cases for multilingual capability in VA chatbot — basically how the VA can respond in a user's preferred language (e.g., Spanish).

My questions:

1. Does ServiceNow VA support multilingual / NLU out of the box?

2. How do we configure the VA to detect and respond in the user's native language?

3. Any best practices or docs for beginners?

Thanks in advance! 

#VirtualAgent #Chatbot #Multilingual #ServiceNow

[Tanushree Maiti]

Hi @Sahil Mir 

You can use Enable Dynamic Translation for languages in Virtual Agent  

Check it  as well - Guided Overview to Implementing Multilingual NLU Models in NOW platform

                                 Now Assist Virtual Agent Enabling Languages Not Included in Language Packs

                                In-depth guide to building good NLU Models

                                Real Time Language Switcher in Virtual Agent

Here all the useful link you will get -

KB0864193 [VA] Virtual Agent and [NLU] Natural Language Understanding Resources Page including How T... 

[abirakundu23]

Hi @Sahil Mir ,
Yes ServiceNow VA supports multi language as OOB. You can please refer below product documents and get an idea.
ServiceNow Docs & videos:
 https://www.servicenow.com/docs/r/washingtondc/servicenow-platform/virtual-agent/multi-language-opt...
https://www.youtube.com/watch?v=ng16sapRCDc
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1553654


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