How to join a ServiceNow community?

SubrataA
Giga Contributor

13 hours ago

Hi , 

Can anyone guide to me to join a community here ? as I am new and non technical so I would like to join a community where I can discuss and learn for my CSA certification programs. Any one please suggest me the community names or links to join them?

Also is there any option to get connected with the individual member of any community ? if they then how!

Appreciate your help .

Thanks
Subrata

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2 REPLIES 2

AnkaRaoB
Giga Expert

2 hours ago

Hi @SubrataA ,

If you are new to ServiceNow and preparing for the Certified System Administrator (CSA) exam, joining the right communities will help you learn faster, ask questions, and connect with experienced professionals. Below is a simple step-by-step guide to the best communities and how to engage with members.

Step 1: Join the Official ServiceNow Community (Must-Have)

The ServiceNow Community is the primary and most reliable platform for CSA learners.

What you gain:

  • Beginner-friendly CSA questions and answers
  • Official responses from ServiceNow experts
  • Discussions on ServiceNow Fundamentals and ITSM

Where to join:
https://www.servicenow.com/community

Recommended sections to follow:

  • Getting Started
  • CSA / Certification
  • ServiceNow Fundamentals
  • ITSM Discussions

Step 2: Use Now Learning Community

Now Learning is directly connected to your CSA training courses.

Benefits:

  • Course-related discussions
  • Exam preparation help
  • Learning paths and quizzes

Access:
https://nowlearning.servicenow.com
(Log in using your ServiceNow account)

Step 3: Join LinkedIn Groups (Great for Beginners)

LinkedIn is useful for networking and simple explanations.

Search and join groups like:

  • ServiceNow CSA Aspirants
  • ServiceNow Beginners
  • ServiceNow Professionals

Why LinkedIn helps:

  • Real exam tips
  • Daily learning posts
  • Easy interaction with professionals

Step 4: Connect with Individual Members

ServiceNow Community:

  • Click on a member’s profile
  • Follow their activity
  • Comment on helpful answers (direct messaging is limited)

LinkedIn (Best option):

  • Send a connection request with a short message:

“Hi, I’m preparing for the CSA exam and found your posts helpful. I’d love to connect and learn.”

Step 5: CSA Study Focus for Non-Technical Learners

You do not need coding skills for CSA. Focus on:

  • ServiceNow terminology
  • Navigation and UI
  • Roles and permissions
  • Incident, Problem, Change, CMDB basics
  • Final Recommendation

Start with the ServiceNow Community and Now Learning, then expand your network using LinkedIn. Ask questions confidently—even basic ones—and engage regularly to build understanding and confidence for your CSA exam.

 

 

If this response helps you solve the issue, please mark it as the Accepted Solution


Thanks,

AnkaRao

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Mohammed8
Giga Sage

2 hours ago

Hi @SubrataA,

I don’t think there is a specific or dedicated Community group only for CSA as such. Most users usually post their doubts or questions directly here and wait for responses from other members.

If you have any queries, you can post them as a question in the Community. Before posting, it’s also a good idea to search first, as your question might already have been asked and answered.

For connecting with other members, you can tag them using @ and request their help. Some members also share their LinkedIn profiles on their Community profiles, so you may connect and reach out to them there as well

 

Thanks and Regards,

Mohammed Zakir

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